وظائف بنك CIB مطلوب خدمة عملاء
Customer Relation Representative at CIB
Customer Relation Representative at CIB
Job Description
Ensure that all customer interaction begins with the standard service greeting to maintain service quality standard and provide daily service indicator report, also obtain a satisfaction confirmation and customers’ suggestions for better service before leaving the branch.
Refer products based on customer potential when possible and maintain good relation with customers while working on increasing the customers’ base through getting NTB referrals from the walk in customers.
Migration of customers to alternative channels and managing the customer traffic in the lobby to reduce customer load on the Tellers area
Refer customers with outdated information to the concerned party to ensure updated customers info
Managing the queuing system by understanding and resolving (when possible) Customers inquiries and requests to achieve customer satisfaction
Responsible for campaign effectiveness survey with customers to measure customer satisfaction
Ensure that all marketing materials are well presented and promotion materials are removed once promotion is over upon receiving notification from marketing department to assure customers are getting updated info to maintain the branch ambiance
Qualifications
Refer products based on customer potential when possible and maintain good relation with customers while working on increasing the customers’ base through getting NTB referrals from the walk in customers.
Migration of customers to alternative channels and managing the customer traffic in the lobby to reduce customer load on the Tellers area
Refer customers with outdated information to the concerned party to ensure updated customers info
Managing the queuing system by understanding and resolving (when possible) Customers inquiries and requests to achieve customer satisfaction
Responsible for campaign effectiveness survey with customers to measure customer satisfaction
Ensure that all marketing materials are well presented and promotion materials are removed once promotion is over upon receiving notification from marketing department to assure customers are getting updated info to maintain the branch ambiance
Qualifications
Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
Knowledge of all retail banking products and services.
Knowledge of all banking instruments (Withdrawal slips, Deposit slips, cheques, etc…) used in the branch.
Basic Knowledge of Know your customer-KYC, Anti Money Laundry -AML and compliance requirements
Knowledge of Quality Service
Years Of Experience
Knowledge of all retail banking products and services.
Knowledge of all banking instruments (Withdrawal slips, Deposit slips, cheques, etc…) used in the branch.
Basic Knowledge of Know your customer-KYC, Anti Money Laundry -AML and compliance requirements
Knowledge of Quality Service
Years Of Experience
Maximum 2 Years
To Apply
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